Transformational Process Design for Dispute Resolution

Before any dispute resolution process is designed or implemented, there should be a planning process to avoid surprises and pitfalls and minimize the risk of failure. Without advanced planning, there is no direction to go towards, no priorities to focus limited resources on, and no sense of progress and achievement. On the other hand, one cannot predict or prepare for every single possibility; as soon as implementation begins, one will need to adjust, adapt, course correct, and change in response to new findings or unforeseen situations, especially in deal- ing with such dynamic systems as human beings—who can perceive, think, and react in numerous ways, creating new possibilities at every turn, rendering previously designed plans ineffective.

This article explores the characteristics of complex systems and suggests a new framework for designing dispute resolution processes. It takes into account the dynamic and complex nature of human systems and the ever-changing quality of dispute systems.

 

Our Tendency Toward Stepwise Models

Regardless of the framework or model utilized, designing dispute resolution processes starts with the designer making sense of the conflict, grasping the dynamics of the behaviour among all participants, comprehending the context and situation in which the conflict has occurred, gaining an understanding of the de- sired objectives, and forming a foundation upon which the system is to be built.

Table of Contents

Don’t Stop Here!

More To Explore

Resurgence of VisionTech
Mediation

The Resurgence of VisionTech

I’m sipping coffee in a family owned bakery’s cozy, somewhat cluttered back office, the air rich with the scent of fresh bread and pastries. Across from me sits Maria, the bakery’s co-owner, her forehead creased with worry lines. “I just don’t know what to do anymore,” she sighs, telling me about the rising tension between her two head bakers. “It’s like they’re speaking different languages; it’s affecting the whole team.”

Read More »
Marias Bakery
Mediation

Maria’s Bakery

I’m sipping coffee in a family owned bakery’s cozy, somewhat cluttered back office, the air rich with the scent of fresh bread and pastries. Across from me sits Maria, the bakery’s co-owner, her forehead creased with worry lines. “I just don’t know what to do anymore,” she sighs, telling me about the rising tension between her two head bakers. “It’s like they’re speaking different languages; it’s affecting the whole team.”

Read More »

Your information has been successfully submitted.

Thank you for taking the time to reach out to us through our contact form. Your inquiry is important to us, and we are committed to providing you with the best assistance possible.

Our team is currently reviewing your message, and we will get back to you as soon as we can. In the meantime, we invite you to browse the website, skim through blog posts, and glance over our workshops.